Direct Debit can be one of the most valuable assets in any business, it removes the pain in automated payments and allows both you and your customer to get the most out of your transaction. But many people regard regular training as something of a non issue, in this article I will tell you exactly why this is incorrect.
Making sure that your staff is up to date in matters of training is of the utmost importance in a business which wants top keep a) a good reputation or b) customers coming back. By initiating your staff in direct debit you’ve gone a long way already but letting those staff get rusty, forget certain elements or even fall behind the times in terms of technology is one of the worst decisions you could make.
Recent studies have found that a mis-handling in the set up of direct debit can lead to potential customers disregarding your company and heading towards competitors, or even turn them off using direct debit altogether. Ultimately causing you more trouble down the line. Not to mention the lack of professionalism it seems to portray.
Now clearly, you don’t want to seem unprofessional so you may well opt to get training. Remember to always ensure the training you get is BACS accredited. It’s a sign of quality that you really shouldn’t ignore, especially with DD training.
So there we have it, it’s very important to ensure that your staff are properly trained and ready to deal with both old and new customers.