Studies have shown that poorly handled experiences with direct debit can seriously hamper the chances of securing further business from customers and even turn them off the experience altogether, so what can you do to guarantee further business and send your customer off with a smile? Read on to find out.
Many businesses employ direct debit as a method f removing the pain from a system of regular payments. Everything is handled automatically and with little intervention between customer and service provider, but poorly trained members of staff can be detrimental to the service and turn people away from using you or the service again. Clearly then it is important to make sure that not only that your staff are trained but that they are trained correctly.
Lots of companies will provide very basic, limited training which serves its purpose until problems arise and then have to be paid to be fixed later down the line, this is obviously the wrong way to go about it. It’s essential that not only do you ensure the training is of a sufficient quality but also that it’s done at regular intervals across the year, so standards do not slip.
Keeping these things in mind when you’re looking for direct debit training and you should be fine, make sure to do proper research. BACS accreditation is a bonus in any training so always look out for that. Good training can be the lifeline your business needs for repeat use. Just make sure you choose the right one.