How many times do we have presumptions within our communication processes? If a sales lead does not call back, he or she is rude to just wasting my time? Then as more time passes, we may make more presumptions about why I have not heard from him or her.
For example, this past week I had a customer service technology related problem respective to my website. Read more
Studies have shown that poorly handled experiences with direct debit can seriously hamper the chances of securing further business from customers and even turn them off the experience altogether, so what can you do to guarantee further business and send your customer off with a smile? Read on to find out.
Many businesses employ direct debit as a method f removing the pain from a system of regular payments. Read more
As a passionate small business owner, you are proud of your product or service. You’ve undoubtedly poured an immense amount of valuable time and energy creating it, and you couldn’t be prouder unless you had actually given birth to it. (And, let’s face it, sometimes you do feel like your small business is as precious and time-consuming as your own child.)
So, now you’re ready to show your prized possession to the world.
But, there’s one gigantic problem. Read more
You started your business in the service industry of your choice because that is what you love to do. Now that you have started your business you realize there is one component which you may not have thought of and that is sales. Most service providers are good at what they do however they lack confidence and capability to sell their product or service. Unfortunately, this is why many businesses fail they offer quality service however they do not know how to sell that service to their customers. Read more