In the industry and among consumers, direct debit is seen as a sign of an established, well oiled company. Checks and standing orders are seen as somewhat illegitimate compared to it and it’s a much simpler system of payment for consumers. These are just some of the ways that direct debit can help your company grow with trust. Read on to find out more.
Imagine you’re a person visiting your website, a customer whose never encountered you before and came across you with a little help from search engines. You’ve now decided to use your service, how do you expect to pay? Checks are old fashioned and are reliant on typically unreliable postal services, not only that though they’re entirely reliant on the customers memory and willingness to pay on time. With a direct debit it says to the consumer “this is going to be hassle free” and with the right training your staff can make the process as trouble free as possible.
Speaking of training, that’s exactly what you and your team are going to need if you want to provide the kind of customer service that is expected. Poorly handled direct debit transactions can seriously harm the reputation of your company. Make sure the organization you receive training from is BACS accredited, it’s a stamp of approval that any good training organisation should have. It;s also important to make sure your staff receive timely and regular training sessions, letting standards slip is not the basis for any good business.